Developing the Knowledge Management System Framework in National Company: A Case Study of XYZ Company in Indonesia
DOI:
https://doi.org/10.62123/aqila.v1i2.43Keywords:
Knowledge Management, Knowledge Management System, Framework, Small and Medium EnterprisesAbstract
The Knowledge Management Application facilitates a medium for knowledge exchange, Its skills facilitate the acquisition of individuals' experiences and knowledge. Knowledge management tools are essential in large corporations, especially in enterprise organizations (private companies), in facilitating the retention and effective communication of pertinent information among staff members. Private enterprises often own substantial data and information in perpetually updatable formats that can be effectively leveraged to enhance the organization's knowledge and operational operations. Nevertheless, recent studies have revealed that knowledge management (KM) is still in its nascent phase for most private enterprises in Indonesia. The performed work investigated the existing Key Management Activities in a private company in Indonesia, with a specific focus on XYZ Company as the case study. Ac-cording to the evaluation, XYZ Company has not yet started constructing a specific Knowledge Management System (KMS), despite putting significant effort into developing core application systems to cover important business activities. Thus, the work introduces the structure for the growth of KMA in the organization.
References
[1] R. Farooq, “Developing a conceptual framework of knowledge management,” 2019. doi: 10.1108/IJIS-07-2018-0068.
[2] C. L. Wang, P. K. Ahmed, and M. Rafiq, “Knowledge management orientation: Construct development and empirical validation,” European Journal of Information Systems, vol. 17, no. 3, 2008, doi: 10.1057/ejis.2008.12.
[3] W. Yazhou and L. I. N. Jian, “An Empirical Research on Knowledge Management Orientation and Organizational Performance : The Mediating Role of Organizational Innovation,” African Journal of Business Management, vol. 7, no. 8, 2013.
[4] S. Vij and R. Farooq, “Knowledge Sharing Orientation and Its Relationship with Business Performance : A Structural Equation Modeling Approach,” IUP Journal of Knowledge Management, vol. 12, no. 3, 2014.
[5] L. Raymond, G. Paré, and É. Maillet, “IT-based clinical knowledge management in primary health care: A conceptual framework,” Knowledge and Process Management, vol. 24, no. 4, 2017, doi: 10.1002/kpm.1545.
[6] S. Chatterjee, S. K. Ghosh, and R. Chaudhuri, “Knowledge management in improving business process: an interpretative framework for successful implementation of AI–CRM–KM system in organizations,” Business Process Management Journal, vol. 26, no. 6, 2020, doi: 10.1108/BPMJ-05-2019-0183.
[7] Y. Wang, S. Yu, and T. Xu, “A user requirement driven framework for collaborative design knowledge management,” Advanced Engineering Informatics, vol. 33, 2017, doi: 10.1016/j.aei.2017.04.002.
[8] A. Agrawal and S. K. Mukti, “Knowledge management & It’s origin, success factors, planning, tools, applications, barriers and enablers: A review,” 2020. doi: 10.4018/IJKM.2020010103.
[9] F. Jaleel, T. Daim, and A. Giadedi, “Exploring the impact of knowledge management (KM) best practices for project management maturity models on the project management capability of organizations,” International Journal of Management Science and Engineering Management, vol. 14, no. 1, 2019, doi: 10.1080/17509653.2018.1483780.
[10] K. Iskandar, M. I. Jambak, R. Kosala, and H. Prabowo, “Current Issue on Knowledge Management System for future research: A Systematic Literature Review,” in Procedia Computer Science, 2017. doi: 10.1016/j.procs.2017.10.011.
[11] J. Abbas and M. Sağsan, “Impact of knowledge management practices on green innovation and corporate sustainable development: A structural analysis,” J Clean Prod, vol. 229, 2019, doi: 10.1016/j.jclepro.2019.05.024.
[12] A. M. Abubakar, H. Elrehail, M. A. Alatailat, and A. Elçi, “Knowledge management, decision-making style and organizational performance,” Journal of Innovation and Knowledge, vol. 4, no. 2, 2019, doi: 10.1016/j.jik.2017.07.003.
[13] I. Nonaka and H. Takeuchi, “Theory of Organizational Knowledge Creation,” in The Knowledge-Creating Company, 2023. doi: 10.1093/oso/9780195092691.003.0003.
[14] P. Hashemi, A. Khadivar, and M. Shamizanjani, “Developing a domain ontology for knowledge management technologies,” Online Information Review, vol. 42, no. 1, 2018, doi: 10.1108/OIR-07-2016-0177.
[15] F. Corrêa, F. Ziviani, J. S. de A. N. Ribeiro, and H. F. B. Tadeu, “The holistic knowledge management: Adherence analysis of the Nonaka and Takeuchi (1997) model,” Ciencia da Informacao, vol. 48, no. 1, 2019.
[16] I. Nonaka and H. Takeuchi, “The knowledge-creating company: How Japanese companies create the dynamics of innovation,” Long Range Plann, vol. 29, no. 4, 1996, doi: 10.1016/0024-6301(96)81509-3.
[17] K. Khalil et al., “An Empirical Study on Organizational Socialization and Its Relationship with Employees’ Age and the Knowledge Management,” in Advances in Intelligent Systems and Computing, 2021. doi: 10.1007/978-3-030-51041-1_47.
[18] T. Kasahara, “Knowledge transfer and creation systems: Perspectives on corporate socialization mechanisms and human resource management,” in Paradigm Shift in Technologies and Innovation Systems, 2019. doi: 10.1007/978-981-32-9350-2_10.
[19] Z. A. A. Muhisn, S. A. Hamid, S. A. Muhisn, M. Omar, and M. Ahmad, “The Influence of Knowledge Externalization in e-Learning Management System,” International Journal of Intelligent Systems and Applications in Engineering, vol. 10, no. 3s, 2022.
[20] Z. A. A. Muhisn, M. Ahmad, M. Omar, and S. A. Muhisn, “Knowledge internalization in e-learning management system,” Telkomnika (Telecommunication Computing Electronics and Control), vol. 18, no. 3, 2020, doi: 10.12928/TELKOMNIKA.v18i3.14817.
[21] P. Centobelli, R. Cerchione, and E. Esposito, “Efficiency and effectiveness of knowledge management systems in SMEs,” Production Planning and Control, vol. 30, no. 9, 2019, doi: 10.1080/09537287.2019.1582818.
[22] L. Lam, P. Nguyen, N. Le, and K. Tran, “The relation among organizational culture, knowledge management, and innovation capability: Its implication for open innovation,” Journal of Open Innovation: Technology, Market, and Complexity, vol. 7, no. 1, 2021, doi: 10.3390/joitmc7010066.
[23] Y. Sun, M. Shahzad, and A. Razzaq, “Sustainable organizational performance through blockchain technology adoption and knowledge management in China,” Journal of Innovation and Knowledge, vol. 7, no. 4, 2022, doi: 10.1016/j.jik.2022.100247.
[24] H. Ayatollahi and K. Zeraatkar, “Factors influencing the success of knowledge management process in health care organisations: a literature review,” 2020. doi: 10.1111/hir.12285.
[25] A. Alharam, R. Alamad, and Y. Alqassab, “Digital Transformation Framework for Small Satellite Missions: NSSA’s Case Study in Project and Knowledge Management,” in Proceedings of the International Astronautical Congress, IAC, 2023.
[26] P. Benyahya and L. Macurová, “Utilization of Shop Floor Management as a Tool for Communication and Knowledge Sharing in the Framework of Lean Logistics – a Case Study,” Serbian Journal of Management, vol. 16, no. 1, 2021, doi: 10.5937/sjm16-25783.
[27] H. Lai and T. hsin Chu, “Knowledge management: a review of theoretical frameworks and industrial cases,” in Proceedings of the Hawaii International Conference on System Sciences, 2000. doi: 10.1109/hicss.2000.926705.
[28] C. Rodríguez-Montoya and C. E. Zerpa García, “Knowledge management in graduate programs: A prescriptive model,” Pixel-Bit, Revista de Medios y Educacion, no. 55, 2019, doi: 10.12795/pixelbit.2019.i55.10.
[29] Y. Harb and E. Abu-Shanab, “A descriptive framework for the field of knowledge management,” Knowl Inf Syst, vol. 62, no. 12, 2020, doi: 10.1007/s10115-020-01492-x.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Ali Nurdin, Muharman Lubis, Hasan Abdullah Muhammad, Muhammad Naufal Wirawan, Fitri Addini Firdaus
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
