Vol. 2 No. 2 (2025): VOLUME 2, NO 2: DECEMBER 2025

This issue will be available online on December 2025 for the regular issue of December 2025. All articles in this issue (6 original research articles) were authored/co-authored by 20 authors from 3 countries (Thailand, Indonesia, Malaysia).

DOI: https://doi.org/10.62123/aqila.v2i2

Published: 2025-12-31

Articles

Weaving Digital Relationships: A Social CRM Case Study of Local Beauty Brands

Asri Ana, Putri Utami Rukmana, Muharman Lubis

38-46
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Personalization in Customer Relationship Management : Balancing Data Privacy and Customer Experience

Muhammad Hanif Zahran, Muhammad Hibban Mikhail, Muharman Lubis

47-51
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Synergizing Omnichannel Order Management and CRM for Competitive Advantage: A Case Study of UNIQLO’s Digital Transformation

Andartya Setyawan Darna, Muharman Lubis

52-59
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Analysis of the Success of Knowledge Management Implementation in the Customer Relationship Management Framework at PT. Telkom Indonesia

Afwa Mufti Salis, Fauzi Hisbullah, Alif Noorachmad Muttaqin, Fahdi Saidi Lubis

60-70
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Internet of Things for Urban Infrastructure: Applications, Challenges, and Future Directions – A Review

Alif Noorachmad Muttaqin, Alaric Rasendriya Aniko, Muhamad Ivan Fadilah, Fauzi Hizbullah, Sahidan Abdulmana

71-84
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Cyber Attack Prediction Using Machine Learning: A Comparative Study of Bayesian Network and Support Vector Machine

Cut Try Utari, Indri Sulistianingsih, Diva Rofsyahfitri, Nurul Rizkina Kalsum Batubara, Wizdanil Yumna Nawar

85-89
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