Vol. 3 No. 2 (2026): VOLUME 3, NO 2: APRIL 2026

Articles

• Implementing Collaborative Filtering for E-Commerce Product Personalization Using a Rapid Application Development Approach

  Mullah Cadre Giawa, Egi Al Fansyah, Dwi fahira Alsyah, Abdul Hakim Satria Nusantara, Daffa Shidqi Thamrin, Ratandi Ahmad Fauzan

  41-48

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• Development of a Web-Based eChecklist System for Final Product Inspection in a Coachbuilding Company

  Gehan Gibran Fatahillah, Egi Al Fansyah, Muhammad Rizq Dzaki Asyam, Dwi Fahira Alsyah, Abdul Hakim Satria Nusantara, Rayhan Zahwan Saleh

  49-58

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• Design of NLP-Based Chatbot for Academic Services at Politeknik Negeri Medan

  Indri Sulistianingsih, Ramadhanu Ginting, Ade Rizka, Brema Arihta Siregar

  59-67

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• The Evaluating Customer Relationship Marketing Strategy on Customer Retention at DMKR Fashion Company

  Galih Rashif Husaini, Muharman Lubis, Rahardian Andiharsa Sih Setiarto, Ratandi Fauzan

  68-75

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• Implementation CRM (Customer Relationship Management) in Digital Era

  Sherli Yualinda, Muharman Lubis, Sherla Yualinda, Ratandi Fauzan

  76-83

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• Customer Relationship Management Strategies in Coffee Shops: A Literature-Based Analysis of Kopi Kenangan

  Sekar Tamara Indhira, Muharman Lubis, Muhammad Naufal Wirawan, Sekar Tiara Citra Maharany, Ratandi Fauzan

  84-92

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